We Ship Your Formulas Directly to Your Patients — Anywhere in the World
Fast, reliable, and professionally packaged — so you can focus on your patients, not your logistics.
Create a Free Account to Start ShippingWhat is Direct-to-Patient Shipping?
A seamless drop-shipping solution that removes the burden of inventory management and fulfillment from your practice. You prescribe — we handle the rest.
Practitioner Submits Order
Build your formula on our platform and submit the order with your patient's delivery address. No inventory to manage. No packaging to handle.
We Dispense & Package
Herb Dispenser professionally dispenses your formula, applies your branded labels, and packages everything securely for safe transit.
Patient Receives Order
Your patient receives their herbal medicine directly at their door — professionally packaged with clear instructions, bearing your clinic's branding.
You never need to hold stock, repackage, or post items yourself. We handle everything from dispensing to delivery.
We Ship Worldwide
Herb Dispenser delivers to practitioners and their patients across six continents. Wherever your practice takes you, we can reach your patients.
Asia Pacific
North America
- United States
- Canada
- Mexico
All 50 US states served
Europe
Important: Import Regulations
Practitioners are responsible for ensuring herbal products comply with local import regulations in their country and their patient's country. Regulations vary significantly between jurisdictions and can change without notice. We strongly recommend verifying current requirements before placing international orders.
Shipping Timeframes
Estimated delivery times from dispatch. All orders are tracked and insured.
Domestic
1–3
business days
FastestAsia Pacific
3–7
business days
ExpressNorth America
5–10
business days
StandardEurope
7–14
business days
StandardRest of World
10–21
business days
VariableOrder Processing Time
Before shipping: 1–2 business days for dispensing and quality check
Timeframes are estimates and may vary depending on customs clearance and local postal services.
Fast Dispensing — Orders Processed Quickly
Same-Day Processing
Orders placed before 12:00 PM EST are typically dispensed and dispatched the same business day.
Quality Checked Every Time
Every formula undergoes verification by our dispensing team before packaging — accuracy guaranteed.
Express Options Available
Need it faster? Express shipping upgrades available at checkout for urgent orders.
Typical Order Timeline
Day 0
Order Submitted
Practitioner submits formula via platform
Day 1
Dispensed & Quality Checked
Formula prepared and verified
Day 1-2
Shipped
Package dispatched with tracking
Day 2-14
Delivered
Patient receives order (varies by destination)
Professional Packaging Your Patients Will Trust
Secure Transit Protection
Orders packaged to protect herbs from moisture, impact, and temperature fluctuations during shipping.
Your Clinic Logo on Every Label
Branded labels reinforce your professional relationship with your patients on every delivery.
Discreet Outer Packaging
Professional, unmarked outer packaging protects patient privacy and maintains clinical confidentiality.
Clear Patient Instructions
Dosage and preparation instructions included where applicable, written in plain language.
Freshness Maintained
Packaging designed to preserve herb quality, potency, and freshness throughout the shipping journey.
Your Logo. Your Brand. On Every Package.
Upload your clinic logo once, and it appears on every product label we ship to your patients. This seamless branding creates a professional, consistent experience that reinforces your practice identity — your patients see your name, not ours.
Learn More About BrandingYour Clinic Name
Traditional Chinese Medicine
Custom Formula Label
Shipping Rates
Clear, upfront shipping costs with no hidden fees. Rates calculated based on order weight and destination.
Calculated at Checkout
Shipping costs are calculated automatically based on order weight, dimensions, and destination country. You'll see the exact cost before confirming your order.
Real-time ratesFree Shipping Available
Free shipping on orders over $[XXX] to select destinations. Threshold varies by region — see checkout for details.
Popular optionExpress Upgrades
Need it faster? Express shipping options available at checkout for most destinations. Delivery time reduced by 30–50%.
Urgent ordersImport Duties & Customs Fees
International orders may be subject to import duties, customs fees, or taxes levied by the destination country. These charges are the responsibility of the recipient (your patient) and are not included in our shipping rates. We recommend advising patients of this possibility when prescribing for international delivery.
Shipping rates are subject to change based on carrier pricing. Current rates displayed at checkout.
Customs & Import Regulations — What You Need to Know
Regulations Vary by Country
Each country has unique regulations governing the import of herbal products. What is permitted in one jurisdiction may be restricted in another.
Practitioner Responsibility
You are responsible for ensuring your patients can legally receive herbal products in their country. We recommend verifying regulations before placing international orders.
Documentation Provided
We provide accurate product labelling, ingredient lists, and supporting documentation to facilitate customs clearance.
CITES-Compliant
We do not use endangered or restricted species (CITES-listed) in any formulas. All herbs are sourced from sustainable, legal cultivation.
Need Help with Documentation?
Our team is experienced in international shipping requirements and can advise on documentation needs for specific destinations. Contact us before placing large or complex international orders.
Contact our support teamCommon Restrictions
- Animal products (e.g., Ejiao) — restricted in many countries
- Mineral substances — may require additional documentation
- High-volume orders — may trigger commercial import scrutiny
- Specific herbs — banned or restricted in certain jurisdictions
Our Recommendation
For new international destinations, we suggest starting with a small test order to confirm delivery success before establishing regular shipping patterns with your patients.
Track Every Order
Full transparency from dispatch to delivery. You and your patients stay informed at every step.
Tracking for All Orders
Every shipment includes tracking information. Monitor progress from our facility to your patient's door with major international carriers.
Practitioner Dashboard
View order status, tracking numbers, and delivery confirmation through your Herb Dispenser account. Full history available for all your prescriptions.
Patient Notifications
Patients receive tracking information directly via email or SMS (where available), keeping them informed without requiring your involvement.
Missing Tracking Information?
Contact support if tracking details are not received within 24 hours of dispatch confirmation.
Shipping FAQ
Quick answers to the most common shipping questions from practitioners.
Have a question not answered here? View our full FAQ page or contact our support team.
Ready to Start Shipping to Your Patients?
Create your free practitioner account and start dispensing worldwide today. No setup fees, no minimum orders — just professional herbal medicine logistics handled for you.
Create Your Free Account