Your practitioner ordered a formula for you

Herb Dispenser prepares custom herbal formulas prescribed by your practitioner. Here's how to pay, get it delivered and order refills.

Patient log in Set up my account

Paying for your order

Your practitioner may pay for the order and bill you, or ask you to pay us directly. If you're paying, we'll send a link to the email or phone number we have for you.

Open the link to see your invoice.
Check your mailing address, or choose to pick the order up in Keswick, Ontario. If you change the delivery option, press Save so the invoice updates.
Pay by credit card. You'll see a confirmation page and get a confirmation email.

We prepare orders once they're paid. Orders paid by 1 PM Eastern on a weekday often ship the same day, depending on how busy we are. Delivery time then depends on the carrier and how far the parcel travels.

Your patient account

With a patient account you can:

Pay for orders and order available refills
View and download your invoices, labels and info sheets
Add or change shipping addresses and personal details
Save a credit card for next time

Setting it up

Verify your details by entering your email or mobile number.
We send you an email or text message. Check your spam folder if it doesn't arrive.
Click the link for your profile. If a parent and child share contact details, both profiles appear.
Choose a username and password and confirm your shipping address.

Forgot your login? Recover your username or reset your password.

Refills

If your practitioner allowed refills, they appear in your account. Click Order refill, choose delivery or pickup and pay. Your practitioner decides how many refills you can order and how often.

Patient questions

Can I order a formula without a practitioner?

No. Only practitioners can order a custom formula. Once your practitioner has allowed refills, you can reorder that formula yourself.

I didn't get the payment email or text.

Check your spam or junk folder. If it isn't there, log in to your patient account to pay, or contact us.

How do I know my payment went through?

You see a confirmation page and get an email saying we received your payment. If you don't see either, the payment has not gone through. Try again or contact us.

Can I get a refund on my formula?

Custom formulas are made for you alone and can't be resold, so they aren't refundable. If we made a mistake or the order arrives damaged, contact us. See the shipping policy for details.

Can a parent manage a child's account?

Yes. If a parent and child share an email address or phone number, both profiles are listed when you verify, and you choose the one to set up.

Can I save my credit card?

Yes. You can save a card in your patient account to make paying for refills quicker.