Patient Information
Only practitioners can order custom formulas for a patient. Your practitioner can choose to pay for the order and bill you directly, or they may want you to pay us directly.
How it Works
- If you are paying for the order, you will receive a text message, an email or both to the phone number or email we have on file for you
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Click on the link in the email or text message and you will be able to view your invoice and complete the payment.
If your order is being shipped to you, please check your mailing address to ensure it is correct - During the payment process, you can modify your shipping and also choose if you want to pickup your order instead. If you change your delivery options, please ensure you press save to update your invoice/order
- Once your payment is processed successfully, you will see a success confirmation page, and also receive an email letting you know we have received your payment. If you do not see the success page or get an email, then your payment has not gone through, please try again or contact us.
- Orders are processed within 24 hours after completed payment. In most cases, your order will be shipped the same day
- For Custom Formulas, we cannot provide any refund because each formula is individualized just for you. We are unable to sell your formula to anyone else
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Shipments are sometimes delayed with the shipping carrier. Even for late deliveries, we cannot provide a refund. Shipments are sometimes
(rarely) lost by the shipping carrier. If this happens, we can process an insurance claim with the shipping carrier.
Patient Account
Patient Verification
Create and Access your Patient Account
Patients can access their personal patient account by verifying their details. Click here to verify your details and gain access to your account. Inside your account you can do the following;
- Pay for Orders
- Order Refills
- View & Download your Invoices
- View & Download your Labels and Infosheets
- Add or Edit your Shipping Addresses & Personal Details
- Set Account Preferences
To Verify Your Account:
1. Enter either your email or mobile phone number
2. An email or text message will be sent to your email inbox or phone. (check your spam or other folders if it doesn’t arrive promptly) If there is more than one account associated with your email or telephone number, each profile will be listed.
3. Click on the profile link you want to verify. Reasons for this may be a parent and child who are sharing a telephone number and email.
Complete Registration
The Last Step!
The link you click will take you to a registration form for you to fill out.
Complete the registration form with your preferred username, password and other account details including one shipping address. Once registration is complete, you can save more shipping addresses to your account and set other account preferences.
You will be logged into your account and will be able to access your information.
If you require any help with your patient account, please contact us.
Refills
Order Available Refills Anytime Yourself!
We’re excited to offer patients the convenience of ordering refills directly from our patient portal. With just a few clicks, you can easily reorder your herbal formulas from the comfort of your own home. Our user-friendly portal allows you to view past orders, download invoices, track shipment status, and conveniently manage your healthcare needs anytime, anywhere. Simply log in to access your personalized account and streamline the process of replenishing your herbal remedies. Say goodbye to long wait times and phone calls – ordering refills has never been easier!
